Our team are forever receiving enquiries from users and members of the bitcoinpenguin community. They’ve documented their answers below in this growing list of FAQs, but if you can’t find what you’re looking for, you can always submit your own.
What and who is bitcoinpenguin ?
We’ve been at the forefront of cryptocurrency exchanges since 2016, when we launched our XBTUSD perpetual swap. Fast forward to now and it remains the most traded cryptocurrency product of all time. It changed the industry and has allowed us to continue innovating and expanding with bitcoinpenguin perpetual swaps, traditional futures and quanto futures products.
Our mission is to become one of the world’s largest regulated crypto derivatives exchanges and a powerful catalyst for change in the financial services industry.
## What is a Perpetual Contract?
A Perpetual Contract is similar to a traditional Futures Contract in how it trades - however, it does not have an expiry. That means you can hold a position for as long as you like. Perpetual Contracts track the underlying Index Price closely, using the mechanics of a Funding component
## What is a Futures contract?
A Futures Contract is an agreement to buy or sell a commodity, currency or other instrument at a predetermined price at a specified time in the future.
## What maturity does bitcoinpenguin offer on its contracts?
bitcoinpenguin offers Perpetual Contracts and many different fixed-date expiries.
## What is the Mark Price?
The Mark Price is the price at which the contract is marked for Unrealised PNL and Liquidation purposes.
## How is the Settlement Price calculated?
The Settlement Price is the price at which a Futures Contract settles. To avoid price manipulation, bitcoinpenguin employs an averaging over a period of time prior to settlement. This time frame may vary from instrument to instrument.
Please refer to the individual contract specifications before trading.
## How do I Buy or Sell a perpetual or future contract?
In the Trade tab, on the “Place Order” section you can specify the quantity, price and direction.
## What is Lot Size?
Lot Size (in number of contracts) is a contract’s minimum trading unit and minimum position unit. Order quantity and position size need to be exact multiples of the contract’s Lot Size. Order quantity not in multiples of Lot Size, will be rejected.
*Please refer to the individual contract specification page for each contract’s Lot Size. * For example, a contract with a Lot Size of 100 would allow order quantities of 100, 200, 500, or 1000 contracts. It would reject quantities of 1, 5, 10, 35, 125, or 250 contracts. Similarly, a user may have a position size of 100, 200, 500, or 1000 contracts, but not 1, 5, 10, 35, 125, or 250 contracts.
From time to time it may be necessary to increase the Lot Size for a contract. In this situation, orders and positions may be rounded down to the nearest Lot Size, meaning that the “odd lot” portion of the position will be closed out.
## What is a Bid and an Ask?
A Bid is a standing order where the trader wishes to buy a contract at a specified price and quantity. An Ask is a standing order where the trader wishes to sell a contract at a specified price and quantity.
## Does bitcoinpenguin have any market makers?
Yes, bitcoinpenguin has an anchor market maker who continuously quotes large sizes on different contracts. However, no special privileges are given to any of the market makers.
## Does bitcoinpenguin offer leverage?
Yes, bitcoinpenguin offers leverage on all of its products.
## How much leverage does bitcoinpenguin offer?
The amount of leverage bitcoinpenguin offers varies from product to product. Leverage is determined by the Initial Margin and Maintenance Margin levels. These levels specify the minimum equity you must hold in your account to enter and maintain positions. Leverage is not a fixed multiplier but rather a minimum equity requirement. You can see the minimum Initial Margin and Maintenance Margin levels for all products here.
The highest leverage bitcoinpenguin offers is up to 100x leverage on its Perpetual Bitcoin / USD Perpetual Contract.
## What is Initial Margin?
Initial Margin is the minimum amount of cryptocurrency you must have to open a position.
## What is Maintenance Margin?
Maintenance Margin is the minimum amount of the relevant cryptocurrency you must hold to keep a position open. If your margin balance on bitcoinpenguin drops below this level your position will be taken over by the Liquidation Engine and be Liquidated.
## Why did I get liquidated?
When the Mark Price of a contract falls below your liquidation price for longs, or rises above your liquidation price for shorts, your Maintenance Margin level has been breached and the Liquidation Engine takes over your position. In your Trade History, the price the liquidated position was closed at is the Bankruptcy Price (equivalent to where your Maintenance Margin is equal to 0).
## How does the Liquidation Engine work?
Upon liquidation, the Liquidation Engine attempts to close the position at the prevailing market price. If it is unable to do so then Auto-Deleveraging will occur.
## Can I go bankrupt?
No. We have a sophisticated margin and liquidation process that is designed to prevent any trader’s margin balance on bitcoinpenguin from ever going below 0.
## Does bitcoinpenguin socialise losses?
No. bitcoinpenguin employs an Auto-Deleveraging System that does not need to socialise losses.
## What is Auto-Deleveraging?
Auto-Deleveraging occurs when a liquidation remains unfilled in the market. Traders who hold opposing positions will be closed out according to leverage and profit priority.
## Is there a deposit fee?
No, bitcoinpenguin does not charge fees on deposits.
## Is there a withdrawal fee for Bitcoin Traders?
bitcoinpenguin does not charge fees on withdrawals on Bitcoin. When withdrawing Bitcoin, the minimum Bitcoin Network fee is set dynamically based on blockchain load and can be viewed on the Withdrawal Page.
bitcoinpenguin does charge fees on Tether withdrawals. The withdrawal fee of Tether can be viewed on the Withdrawal Page.
## Are there any trading fees?
Yes, bitcoinpenguin charges a trading fee on every completed trade. Please view the Fees page for more information.
DEPOSITS AND SECURITY
## How do I deposit funds?
Under the Account tab, click on the Deposit link where you will be provided addresses to deposit cryptocurrency. After required network confirmation(s), funds will be credited to your account.
## What is the Minimum Deposit to trade on bitcoinpenguin ?
The minimum amount to trade on bitcoinpenguin varies from product to product depending on the Initial Margin. For XBTUSD (for example) it is $1 USD * 1% (Initial Margin) = $0.01. At a XBT/USD price of $600 this equals 0.00001667 XBT.
## Does bitcoinpenguin use a Hot Wallet?
No, bitcoinpenguin stores all Bitcoin in a cold multi-signature wallet. See our Security Page for more information.
## What is a cold multi-signature wallet?
It is a Bitcoin wallet, stored offline that requires m of n signatures in order to spend any funds. In the case of bitcoinpenguin , it requires 2 of 3 partners to sign any transaction before funds may be spent.
## Why does bitcoinpenguin use multi-signature addresses?
This is one of many theft prevention methods that bitcoinpenguin employs to ensure customer funds are kept secured.
## When are Bitcoin withdrawals processed?
The cutoff time for Bitcoin withdrawals is 13:00 UTC. Shortly after that, Bitcoin will be sent to the address you specified.
## If I have a problem, who do I contact?
Please Contact Support and a member of staff will contact you shortly.